When we purchased the place from a previous establishment, they had an existing POS, so we ended up using the same, since it appeared simple enough to use and configure. Its also runs on open hardware, unlike Micros/IBM solutions where you get locked in expensive hw and support after that..
After a while it started to bite.. The software support cost is just out of hand, (~$400 per year) poor support, useless forums (moderated)...
Some of the issues are around the model of sucking more money.. and the pathetic support they have. For instance.
- Each terminal has separate licence.. ~$400 each.
- Each can be activated only 4 times.. i.e if your hardware fails/switch Ethernet cards, you need to activate. When we purchased it from previous owner, we needed to transfer.. so that's 1 activations, and my hardware broke so that's another... and the prior owner activated his when he purchased.. that's 3 out of 4. That's completely crap.
- Database they use is MSFT... i cant even do a backup without having to quit the software connected to all stations.
- Any bug is categorized as Working as designed by their top support folks.... meaning its a feature not available in that software and its intended to be not available.
- The forums are available only if you pay for an entire year of support.. yes.. including the knowledge base...
- The forum comments are moderated.. so if you say there is a bug, and the support team feels empowered to give you "Working as Designed (WAD)", then your post wont make it. Since its giving a wrong impression about their software.
- They have a forum for suggestion/enhancement requests.. all of them get removed randomly.. and there is no feedback to customer in terms of if they are considered, or shelved by the teams..
- Tip accounting, Net sales, Gift Card accounting when discounted, ability to print duplicates of CC receipts, email alerts.. among several that's missing...
Now.. trust me, there is no fowl language in my blocked post.. just that the guy feels I'm trying to spread incorrect information about their SW. That's rude.
So growing around open source at the place i work for the last 15 years.. i decided to hunt for a Linux version of POS.. and stumbled upon ViewTouch POS.. and surprisingly homegrown in Eugene Oregon. Gene Mosher the founder seems to have several years of experience in POS, and its based on Linux, my favorite OpenSource OS. I have a list of capabilities that my current POS software (Aldelo) cant address. I'm going to post a list of those requirements and going to evaluate ViewTouch for those features and go from there.
Hopefully i will succeed by the end of year to get a decent path to live and breathe freely without shackles, able to fix and maintain without having to pay for support when not necessary, have a free community support, and don't need to look at their knowledge base...